Refund policy
Return Policy:
All sales are final. We do not accept returns or exchanges for items purchased through the Sierra Club Outings Store unless the item arrives damaged or has a manufacturing defect.
If you receive a defective or damaged item, please contact outings.digital@sierraclub.org within 14 days of delivery. Include your order number, a description of the issue, and photos of the damaged or defective product. We will review your request and, if approved, provide a replacement or refund at our discretion.
Please note that we cannot accept returns or exchanges for:
- Incorrect size or color ordered
- Change of mind
- Normal wear and tear
- Damage caused by misuse or improper care
If you have any questions about your order, please contact outings.digital@sierraclub.org. We're happy to help.