Shipping policy

Shipping Policy

Effective date: September 2026
Store: Sierra Club Outings Store

Where We Ship

We ship only to the U.S. destinations available at checkout. We do not offer international shipping.

Availability for Alaska, Hawaii, U.S. territories, P.O. boxes, and military addresses depends on the product and shipping service. If your address is not supported at checkout, please contact us before ordering.

Made-to-Order Production

Our merchandise is made to order through Printify and its network of print providers.

Production typically takes 2–7 business days after an order is submitted for production, although timing varies by product, availability, and order volume. This estimate does not include shipping time or any time between checkout and submission for production.

Business days generally exclude weekends and holidays. Production may take longer during holidays and other busy periods.

Shipping Times and Costs

Shipping charges are displayed at checkout before you complete your purchase. Rates depend on the items ordered, delivery address, and available shipping method.

Shipping time is separate from production time unless an option expressly states that its estimate includes both. Please refer to the product page or checkout for applicable delivery estimates.

Delivery dates are estimates unless expressly guaranteed. Please allow extra time when ordering for an event or gift.

Multiple Packages

Items from the same order may be produced at different facilities and shipped separately. You may receive multiple packages and tracking numbers, and items may arrive on different dates.

The shipping total shown at checkout covers your order as placed. We do not add shipping charges afterward solely because an order is split into multiple packages.

Order Tracking

When your order ships, we will send a shipping confirmation to the email address provided at checkout, including tracking information when available.

Tracking may not update immediately after a shipping label is created. If you have questions about your shipment, contact outings.digital@sierraclub.org with your order number.

Address Changes and Cancellations

Please check your shipping address carefully before completing your purchase.

If you need to change an address or cancel an order, contact outings.digital@sierraclub.org immediately. Because products may enter production shortly after purchase, changes and cancellations cannot be guaranteed.

If an order is returned because of an incorrect or incomplete address, contact us to discuss available options. Any additional charge for reshipment will be disclosed for your approval before proceeding.

Delayed or Missing Orders

If your order has not arrived within its estimated delivery window, or tracking appears stalled, contact [customer service email]. We will investigate with our fulfillment partner or carrier and help resolve the issue.

If tracking shows “delivered” but you cannot locate the package, check around your delivery location and with household members or building staff, then contact us promptly.

If we learn that we cannot ship within the stated timeframe, we will notify you of the revised estimate and provide cancellation or refund options as required by applicable law.

Damaged or Incorrect Items

If your order arrives damaged or contains an incorrect item, email outings.digital@sierraclub.org as soon as possible. Include your order number, a description of the issue, and clear photographs of the item and packaging where reasonably possible.

Please report these issues preferably within 14 days of delivery so we have time to coordinate with our production partner. This requested reporting period does not limit your rights under applicable law.

Keep the item and packaging while we review the issue. Do not return anything until we provide instructions.

For more information, see our Refund Policy.